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| Frequently asked Questions (FAQs) |
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1. What is the deference between Available and on request hotels? • Available hotels: are those which you can get an immediate confirmation upon making your reservation • On request hotels: our team will do its best to get you the confirmation within 24hrs from the request date 2. How do I know if my Hotel reservation is confirmed? If you book a hotel that is showing "Available" confirmation, you will receive a confirmation email within a few minutes. If you make an "On Request" booking, assuming the hotel is able to accommodate your request, you will receive a confirmation email from us within 48 hours. Confirmation emails will include full booking details and confirm the price you have to pay. If an "On Request" booking cannot be confirmed by the hotel, we will advise this to you by email within 48 hours. 3. Do I need to confirm my booking with the hotel directly? No you don't, the confirmation email received from World Avenues is your final confirmation. 4. Children Policy? World Avenues is going to provide children policy case by case on the confirmation email as each hotel has its own children policy. 5. Cancellation policy? Cancelation policy is as follows: A. Disneyland Paris: Upon the receipt of confirmation, no change of name is possible and in case of cancellation, the following charges expressed as percentage of the full package price will be applied: Up to 21 until 10days prior to arrival 25% Up to 09 until 03days prior to arrival 50% Up to 02 until 0days prior to arrival 100% Early check out 100% No- Show (no re-booking possible even within date of no show) 100% B. Hotels in main cities from World Avenues Rate list: In case of cancellation, the following conditions will be applied unless other conditions are specified in the confirmation email. No-show 02 nights charge Early check-out 01 night charge Cancellation received less than 3 working days prior to arrival 01 night charge (Weekends & bank holidays are not considered as working days) During fairs and events special condition will be advised on the confirmation C. Hotels in Ski resorts (Zell am see\ St. Moritz\ Zermatt… etc) In case of cancellation, the following charges expressed as percentage of the full package price will be applied, unless other conditions are specified: Up to 14days prior to arrival 25% Up to 07days prior to arrival 100% No-show 100% Early check-out 100% 6. Payment policy? Full prepayment should be made before client’s arrival; however World Avenues can offer a limited credit facility equivalent to the amount of bank guarantee or a deposit payment. Payments for services provided should be made by bank draft to the following Bank Account: Bank Account: CREDIT SUISSE, CH-1211 GENEVA 70 IBAN (EURO) – CH16 0483 5046 9213 6200 0 7. Who do I contact if I need help? Emergency contact 14, rue Ferrier CH – 1202 Geneva, Tel: +41 22 906 94 12 Fax: +41 22 906 94 10 Email: This e-mail address is being protected from spambots, you need JavaScript enabled to view it 8. Do children receive discounted rates? The policy regarding child reductions varies from hotel to hotel. Where these discounts apply, they are passed on to you. This can be verified on the confirmation email, where the booking total is confirmed prior to payment being taken. 9. Do you sell city tours? Yes we do sell city tours, you can send your request to our main email
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and we will provide quotation for your request within 48hrs 10. How do I keep up to date with deals at World Avenues? You can send an email requesting to be submitted to our mailing list to This e-mail address is being protected from spambots, you need JavaScript enabled to view it "including your name, job title, country… etc" |
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